Services - Medpods Telehealth

Telehealth Solutions for Every Need

01.

General Consultation

Get an Australian GP medical advice and assessment.

Prescriptions, referrals & medical certificates included where clinically appropriate

02.

Prescription

Request a repeat prescription following GP review.

Electronic prescriptions valid at pharmacies across Australia, issued digitally or to your preferred pharmacy.

03.

Referrals

Referral to pathology, specialist consults, imaging, etc for ongoing or previously assessed concerns.

For new symptoms, please book a General Consultation.

04.

Medical Certificates

Medical certificates or sick notes for work leave, school absence or other documentations. Get up to two days per consultation.

Convenient, Trusted Care

At Medpods Telehealth, we believe great healthcare should be simple and easily accessible.

(01)

Book Your Appointment

Click Book Now, fill in your details, select your service type, preferred consultation time, and choose your contact method. Secure payment is made online at the time of booking.

(02)

Attend Your Consultation

At your scheduled time, your doctor will contact you via your selected method — either by calling your Australian phone number or sending a secure video consultation link to your email.

(03)

Receive Your Documents

After your consultation, any prescriptions, referrals, or medical certificates will be sent to the email address you provided. If you booked through a pharmacy or insurer, your prescription may be sent directly to your local pharmacy where applicable.

We understand that visiting a medical center can raise a lot of questions — from how to book appointments to what to expect during your consultation.

Book Now From $25*

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Everything You Need to Know About Your Visit

What payment methods do you accept?

We accept all major credit and debit cards, including Mastercard, Visa, and UnionPay. We also accept Apple Pay, Klarna, Zip and Link. Payments are securely processed via Stripe, ensuring a safe and reliable checkout experience.

Is your service covered by insurance?

We partner with selected insurance providers who may book appointments directly on your behalf without requiring upfront payment.
If you are booking independently, we recommend checking with your insurer to confirm whether telehealth consultations are eligible for reimbursement. We will provide a receipt and a medical report after your consultation that you can submit to your insurer for reimbursement depending on your policy.

What are your operating hours?

Doctor consultations:
Access to doctors is available 7 days a week, from 8:00 AM to 10:00 PM.

Customer support:
Our WhatsApp and email support team is available Monday to Friday, 10:00 AM to 6:00 PM.

We are continuously working to expand our operating hours and service availability based on patient demand.

How can I get medications?

All our doctors are registered with the Australian Health Practitioner Regulation Agency (AHPRA) and are licensed to issue Australian prescriptions.

After your consult, your prescription will be issued electronically. You can present this eScript at any Australian pharmacy for dispensing.

A valid Individual Healthcare Identifier (IHI) is required to receive an electronic prescription. If you are not an Australian resident and do not have a Medicare card, you must provide your IHI number at the time of booking. Applying only takes a few minutes. Click here to learn more.

What if I need a doctor’s referral or medical certificate?

After the consultation your referral, medical certificate, or other supporting document will be sent to you via email.

Please note that medical certificates are generally limited to a maximum of two days per consultation. If you require extended medical leave or have a more serious condition, the doctor may advise an in-person assessment or ongoing review to ensure you receive appropriate care and documentation.

Can I book doctor’s consult for a family member or child?

Yes, you may book on behalf of a family member or dependent. For patients under 18, a parent or legal guardian must be present during the consultation.